Refund Policy

1. Try Before You Pay

Aipear includes a free one-time analysis so you can evaluate the product before subscribing. We encourage you to run it first to make sure Aipear is the right fit for your needs — no card required.

2. How Our Service Works

Aipear is a usage-based service. Every time an analysis runs, we send your questions to multiple AI providers (Claude, ChatGPT, Gemini, and AI Overview) and incur real costs on your behalf. Because these costs are immediate and non-recoverable, we are not able to offer unconditional refunds after the service has been used.

3. Goodwill Refund — Unused Subscriptions

If you subscribed but have not run any analyses, you may request a full refund within 72 hours of your initial purchase by emailing hello@aipear.net. We will verify that no analyses were run under your account and process the refund promptly. This window exists because we genuinely have not incurred costs on your behalf in this case.

4. Annual Plan Renewals

If your annual subscription has renewed and you have not used the service in the preceding billing period, contact us within 7 days of the renewal charge. We will review the request in good faith and may offer a full or partial refund at our discretion. This is not a guaranteed right but a genuine commitment to treating long-term customers fairly.

5. Monthly Renewals

Monthly subscriptions renew automatically at the end of each billing period. Because monthly periods are short and costs are incurred continuously, monthly renewal payments are non-refundable. You can cancel at any time from your account settings to stop future renewals — your access continues until the end of the period you have paid for.

6. When Refunds Are Not Available

Refunds will not be issued where:

• Analyses have been run under your account during the billing period in question
• The request falls outside the windows described above
• Your account has been suspended or terminated for violating our Terms of Use
• The request appears to be an attempt to use the service and reclaim payment

7. Service Issues

If Aipear experienced a significant technical failure that prevented you from using the service during a paid period — for example, scheduled analyses failing to run for an extended time due to an issue on our side — contact us and we will make it right. This is assessed case by case.

8. EU Consumer Rights

If you are an EU or UK consumer, you may have a statutory right of withdrawal within 14 days of purchase under the Consumer Rights Directive. However, by starting your subscription and using the Service, you acknowledge that digital service delivery begins immediately and you expressly waive this right in accordance with Article 16(m) of the Directive. This waiver applies only once the Service has been accessed or used. If you have not accessed the Service at all, your statutory right of withdrawal remains intact and you may exercise it by contacting us within 14 days of purchase.

9. How Refunds Are Processed

Payments and refunds are handled by our Merchant of Record, Lemon Squeezy. Approved refunds are returned to your original payment method and typically appear within 5–10 business days depending on your bank or card provider.

10. How to Request a Refund

Email hello@aipear.net from the address associated with your Aipear account. Include your plan type and the approximate purchase or renewal date. We aim to respond within 1–2 business days.